The world air service development magazine

The Routes News team reports back from the 2013 event.

Airlines and airports from across the Americas gathered in the Colonial splendour of Cartagena, Colombia, for a record-breaking Routes Americas.

The Routes News team reports back from the 2013 event.

Routes are won and lost every day, but what happens when an airport needs to do some crisis management? Steven Thompson reports on the impact that earthquakes, tsunamis and devastating storms have on airports.

Kristie VanAuken and Ryan Hollingsworth from Akron-Canton Airport’s marketing and communications department discuss their social media with Routes News.

Airlines have embraced Twitter to transform their customer service, but airports and destinations need to catch up, says a social media analyst.

While India’s official response to AirAsia’s planned new offshoot is encouraging, the project still faces formidable bureaucratic hurdles.

Lida Mantzavinou examines the major airline restructures and consolidations of the past year and gives her predictions for the future shape of the market.

A recent flurry of iffy publicity bids raises the issue of when carriers really put their image at risk.

Markus Haapamäki, communications specialist and head of social media at Finavia, talks to Routes News about the group’s award-winning social media strategy.