Airlines have embraced Twitter to transform their customer service, but airports and destinations need to catch up, says a social media analyst.
Name: Chris Butler
Company: Heathrow Airport
Designation: Airline business development director
Name: Tariq H Butt
Designation: Vice president airport marketing and aero business
Home town: Mumbai
The last regional heats of the Routes Airport Marketing Awards this year recognised marketing excellence in the CIS and Africa regions.
Beijing will soon overtake Atlanta as the world’s busiest airport, but how different are these two aviation giants? OAG’s Rob Shaw investigates.
Name: Guy Stephenson
Company: Gatwick Airport
Designation: Commercial director
Home town: Wimbledon
Europe’s airline and airport map is undergoing a radical transformation thanks to the rise of the mega-carrier, writes Lars Draagen.
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